Frequently Asked Questions

Solar panels contain photovoltaic (PV) cells, which capture sunlight and convert it into direct current (DC) electricity. This means that the panels only generate electricity during the day.An inverter converts the DC electricity into alternating current (AC) electricity which is then used to power your home. Click here to view our range of inverters.If the solar panels produce more electricity than your household consumes, you can feed this excess energy back into the power grid (reducing your power bill), or store it in batteries. Click here to view our range of batteries.On the other hand, if you consume more power than the panels produce, you can always draw more from the grid.

The first step towards a successful and efficient solar system is an accurate energy assessment. We will need some information about your household including current and previous energy usage. Once this is done, we can give more detailed predictions on energy yields, financial savings and more.SunPeople can also help you reduce your energy usage, in order to maximise the benefits of solar power. We can review your:Hot water systemHeating and coolingGeneral appliancesLightingOther technology such as batteriesContact SunPeople to book a consultation.

SunPeople are here to help, while on site reviewing your solar options we are happy to offer other advice and simple tips to reduce your power bill and energy demands on your home. We can review your:Hot water systemHeating and cooling in your homeGeneral appliancesLightingOther technology options such as batteries

At SunPeople we won’t try to talk you into installing as many panels as you can fit on the roof. We will work with you to design a customised system, depending on how much power you need, and when you need that power.For a basic guide, please view our Solar Packages here.

The ‘Tier’ ranking system was designed to help large-scale projects and investors select products from the world’s most ‘bankable’ manufacturers.A company that has achieved Tier 1 status does not necessarily have the best panels, but they have passed the test for financial institutions to lend money against their products.The Tier ranking system can be a good way to filter through lesser-known Chinese manufactured panels, but should not be substituted for understanding a panel’s performance, efficiency and warranty program.

This will depend on:the quality of your panels – SunPeople have only selected Solar Panels that are the best quality, most efficient and durable.the location of your panels – SunPeople will visit your property to ensure the panels are in the best position to capture the sun’s rays.the way the panels are designed on your roof – SunPeople will design and install your panels to fit effectively and neatly on your rooftop.

Most standard solar panel systems are connected to the electrical grid and, without a battery backup system, do not work during a grid outage for safety and technical reasons:Grid-Tied Systems: Most solar systems are grid-tied, meaning they are connected to the public electricity grid. These systems typically shut down during a power outage to prevent back feeding electricity into the grid, which could endanger utility workers who might be repairing the power lines.Inverter Operation: The inverter, which converts the DC power generated by the solar panels into AC power used by your home, is designed to shut down during a grid outage. This is a built-in safety feature called “anti-islanding,” which ensures that the inverter does not continue to supply power when the grid is down.No Storage: Many solar systems do not have battery storage. Without batteries, there is no way to store the electricity generated by the solar panels, meaning that during a grid outage, the system cannot supply power independently.

We recommend that panels be cleaned and inspected annually by a professional.You are able to clean the panels yourself, using warm water and a soft cloth to remove any dirt/residue. It is important to use a soft cloth to ensure you don’t scratch the panels and avoid using chemicals as it could damage the panel.

If your panels are damaged, we can organize an inspection to find out what caused the damage/fault and find a solution. Any error codes that appear on the inverter will speed up the process.

It is best to get in contact with the SunPeople team, we are able to organise for one of our solar experts to take a look at your roof, and determine the best option for you.Contact SunPeople if you require further information.

Shading can be caused by trees overhanging the roof or location where the panels will be installed, Aerials, chimneys or stink pipes. Shading will affect the amount of power that a panel/system can produce

At SunPeople we won’t try to talk you into installing as many panels as you can fit on the roof. We will work with you to design a customised system, depending on how much power you need, and when you need that power.For a basic guide, please view our Solar Packages here.